For those who don’t know me, I’m an experienced hostage negotiator. This is a very high stress role where even the slightest mistake can be costly. You can train all you like, build up the rapport with your team, and run through scenarios until you are blue in the face, and none of that guarantees success when you are thrown into a real-world situation. The desires of the person feeling aggrieved could be all over the place and once someone snaps and gets to the point of making extremely irrational decisions you never know what is about to happen. It is my job to step into that chaos, find some form of a common ground, and stop parties on both sides from making any unfortunate decisions. I consider it a win if everyone walks away in one piece. Although some days I’m just happy to walk away without injury.

Last night was rough. There was a knock on the door and I was told I had to take care of a rapidly deteriorating situation (as these jobs normally start – you don’t get to be involved and step in until after everything has gone south). The local authority had exhausted their options, and they needed someone to deal with an individual physically lashing out at the world around them, screaming, and making demands that could not be met. Many people call this their worst nightmare. I call it Tuesday.

The first step is assessing the physical situation. What power does the alleged individual have at their disposal? How much damage can they do? How well contained are they? How many people are in harms way? What dollar figure would it take to replace property damage and how can they be kept away from making a bigger mess?

Once you have the lay of the land, you can move on to the higher level assessments. What are they demanding? Are they responding to logic? How can I establish a rapport with the individual? What demands am I prepared to give in to? What demands am I not authorized to commit to? When will it all end?

With all the assessments complete (and you get about 30 seconds to get a full grasp of what is going on before having to dive in) then you start talking. As long as the individual is talking, keep the lines of communication open. Even if you just repeat the same things over and over, keep them talking. Use physical restraints to keep them from causing damage, but otherwise provide the freedom to move and believe they have control over their world and decisions.

At times, like last night, it can seem like no progress is being made for quite a while. If you show signs of frustration or anger that only exacerbates the situation. You have to stay calm, even when you grow fatigued at doing the same thing over and over while getting yelled at. Give in where you can, but never show a chink in the armor of the untouchable demands.

Last night it took over 30 minutes of talking, guiding, physically getting near, starting to walk away, offer compromises to demands, and listening to yelling while calmly repeating our position before our daughter calmed down. She finally broke her position of Mommy reading her more books (after her bedtime routine was over) and let me help her change pajamas (that she got to pick out) before reading a book and crawling into her “big girl bed”.

For all the parents out there, life can seem insurmountable at times. It can feel like you have no outlet, like the stress won’t end. Believe me when I say there is hope and a light at the end of the tunnel. We went through stages like this with our son when he was 2, and he doesn’t act the same way anymore. You need to know your limits and when to tap out and ask your co-hostage negotiator to take over. Nights like Tuesday happen. But that doesn’t mean your family is falling apart or defunct. It’s kids growing up and not knowing how to handle their development.

Cheers,

-SF

*note, experience does not mean trained, nor employed as.